Assisting Staff To Provide Extra Care Services In Clarence Park Village

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The Challenge

  • Reliable mobile connectivity for lone worker equipment
  • Provide an EE mobile signal solution in all communal areas, corridors and walkways
  • Energy efficient construction materials prevent mobile signal in the building.
  • 150,000 ft2 building on 3 levels

The Product 


Business Benefits

  • Cel-Fi QUATRA solution was deployed in 4 days.
  • Licence-exempt, mobile network approved.
  • Lone worker devices operate optimally

Business Profile Of Clarence Park Village

Clarence Park Village is an ‘Extra Care’ retirement village located in the foothills of the Malvern Hills. The Village offers people aged 55+ the opportunity to live an independent, active lifestyle in their own homes, with access to quality support and additional care as their needs change over time.

The 3-storey, 150,000 ft² building contains 101 spacious apartments and a range of on-site services, including a health and beauty salon, gym, library, craft room and greenhouse, along with eateries including a coffee shop, restaurant, and bar.

The Challenge At Clarence Park Village

To provide 24/7 care, staff are equipped with a mobile phone and a lone worker safety device to ensure that they are always contactable. The slim and ultra-light SOS ID Badge alarm has a panic button and GPS location tracking which can quickly pinpoint their location in the event of an emergency.

Good mobile coverage throughout the building is imperative to ensure that the Village can keep their staff and residents connected and to provide the care services they need. The lone worker safety device requires a sim card and good mobile connectivity to operate.

The hills and topography of the surrounding area coupled with the building’s structure and use of energy efficient materials prevented mobile signal from penetrating into the internal spaces of Clarence Park Village. Given the size of the Village, the lack of in-building mobile coverage was a risk to staff safety and wellbeing in the case of an emergency.

The Solution At Clarence Park Village

Platform Housing Ltd, who work in partnership with Clarence Park Village, to contacted Frequency to find a viable solution for improving the poor mobile coverage. The requirement was to develop a solution that included all communal areas, corridors and walkways within the 150,000 ft² building.

ZoneWave, one of Frequency’s enlisted Cel-Fi certified installation partners, was commissioned to perform the site survey. The survey results showed that due to the quality and strength of the mobile signal outside the building, in addition to the size and layout of the building itself, Cel-Fi Quatra would be the only solution capable of delivering the level of mobile coverage required throughout.

Zonewave installed 3 Network Units (NUs), 12 Coverage Units (CUs) and a MIMO donor antenna inside the roof vent housing. The CUs were distributed across the 3-levels of the care home to transmit the amplified mobile signal throughout the building. The installation of the solution was completed in 4 days.

Following installation, staff at Clarence Park Village have reported that their mobiles and the lone worker devices are now working much more effectively when they need to call for additional assistance. Much improved mobile connectivity within the building has given them the confidence that they can be tracked and located immediately should they need to raise the alarm.

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